Customer service

 

To inquire about an order, you can reach a customer service representative by calling

727.842.9419

Monday to Friday: 8:30 am – 4:30 pm

except bank holidays

You can also e-mail order related inquiries only to customerservice.us@cellcosmet-cellmen.com, but due to security issues, please do not include order or credit card numbers in your message.

The products and services available on the website, and any samples thereof which we may provide to you, are for personal use only. You may not sell or re-sell any of the products or services, or samples thereof, which you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, at our sole discretion, may result in the violation of our Terms and Conditions.

Should you wish to change your order, please contact us immediately since all orders are filled on a very prompt basis. To learn the status of your shipping order, please go on www.ups.com, click on «Track a Package» and type your shipping reference number that appears on your shipping notice.


Delivery information


Orders will be sent via UPS. Delivery times are set forth below. Orders are dispatched and delivered on working days (Monday to Friday, except bank holidays). We're sorry, but dispatching is not available for orders being dispatched to APO/FPO addresses or P.O. Boxes. Swisscosmet Corp. complies with all applicable local, national and international laws and regulations governing product transport.

Please also be advised that our Products Delivery Service only delivers within the United States. For any delivery outside the United States, please pre-select your country on https://world.cellcosmet-cellmen.com/select-country.


Shipment rates per order

Standard Delivery
FREE SHIPPING
(Maximum order: 1,500 USD)
Delivery within 3-5 business days

Urgent Delivery
$20 Delivery Charge
(Maximum order: 1,500 USD)
Delivery within 2 business day(s)

 

Duties and taxes

All prices stated on www.cellcosmet-cellmen.us ("this Site") exclude any taxes or import duties. Extra costs (if applicable) for these taxes and/or duties on goods and/or services purchased on this Site are the responsibility of the purchaser and are displayed after mentioning the delivery address.

For information, please find the sales taxes according to States:

California: 7.75%
Connecticut: 6.35%
Florida: 6%
Maryland: 6 %
Michigan: 6%
Texas : 7.25%
New York: 8.375%


Return policy

In order to request to return your product(s), you must contact us via email at customerservice.us@cellcosmet-cellmen.com within 7 days of having received your product(s). Please provide detailed information for your reason for requesting a return. Returns may be accepted or denied in our sole discretion. If we approve your return, we will provide you with a Return Authorization number, along with further details, via e-mail. No returns will be processed without a Return Authorization number. Duties and taxes are not refunded in the case of returned products and the Company is not responsible for such charges.

If you have any questions regarding our customer service, please contact us.